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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
570 ratings and 265 comments received in the last 90 days.
09 December 2024
The whole process was at ease.
09 December 2024
No problems everything done by BMW
07 December 2024
The sales person was very friendly unfortunately we had trouble getting our mobiles installed on the car and left us with less time to ask her for further help with getting to know the car. There is no paper handbook, a real drawback.
05 December 2024
I've been a customer for 10 years plus all ways been the best customer service out of all the other garages excellent
04 December 2024
I was carried along by William Silcox, the Sales agent. He was very professional
04 December 2024
Smooth and professional experience
28 November 2024
The whole process of buying my 1 Series from Sytner has been incredible, from initial contact with Sales Manager Nick, along with the sales and delivery process with Aimee and Will. Such a high standard of customer service with a friendly touch.
28 November 2024
My experience at the showroom was all positive
27 November 2024
No delays
25 November 2024
Smooth hand over everything explained fully to me before driving off.
22 November 2024
Kieran was extremely helpful
21 November 2024
I was kept informed of everything.
20 November 2024
The salesperson was excellent, she explained all the details and gave proper information for all the questions that I had.
20 November 2024
Really clear and easy to understand, made thing so simple to do
18 November 2024
Both Nick and Lewis were extremely helpful. Felt valued as a customer and made what is usually an extremity stressful process really easy.
16 November 2024
The change over of our new car was carried out by Richard went very smooth everything we had asked for was delivered all in all a great effort from the staff.
14 November 2024
We dealt with William Wilcox at the Swansea Sytner BMW dealership and what a superb young man. He was so professional and made the buying experience so straight forward and not at all stressful.
11 November 2024
Faultless from start to finish.
11 November 2024
If I could split the score I would, the sales experience from Catrin is a strong 5. I specified the blue Msport brakes, but on pickup the car didn't have them fitted, it seems the option was omitted during the ordering process. Thus it scores a 2.
05 November 2024
The experience of purchasing a new 1 Series was an enjoyable one due to Kieran being knowledgeable and able to answer any questions regarding the vehicle and sale process. All staff at the centre were welcoming, overall a fantastic dealership.
04 November 2024
Keiran always explained everything thoroughly and would always get back to me if I left a message. The service was excellent.
04 November 2024
Wil was very polite and nothing was too much trouble.
04 November 2024
Car is excellent and Will went through all the controls etc and followed up to make sure all ok too.
04 November 2024
Whole process went very smoothly.
31 October 2024
A superb service - as always!
25 October 2024
Always a warm welcome, knowledgeable staff
15 October 2024
Good price for my car as part/ex from good salesmen
13 October 2024
Staff were very patient and helpful, well beyond my expectations
12 October 2024
I was disappointed with the delay in the car but I understand this can happen. Richard kept me informed at all times, apologised for the inconvenience, even provided me with a car for the weekend which allowed me to go and see my son in England.
03 October 2024
Friendly and helpful sales person
03 October 2024
Sytner Swansea were most helpful in every way. We dealt with Kieran Brannigan who provided excellent service in a totally professional and courteous manner. We were totally satisfied with our experience.
01 October 2024
Lewis took the time to discuss my requirements pre-purchase and took me through the controls before I drove away.
24 September 2024
Excellent customer service
17 December 2024
I would have given 5stars but the Time/Date was off I had to set after my car had been done
17 December 2024
Great service while we waitef
17 December 2024
Communication is excellent and service carried out with care and efficiency
17 December 2024
All my issues were dealt with.
16 December 2024
2 hours seems a long time for an Mot.
16 December 2024
All very easy
16 December 2024
The service was done quickly, as specified and at the cost agreed. However, even though I received an apology, I cannot give 5 stars as the dealership forgot to order the replacement rear light unit, which they agreed to fit at the same time.
16 December 2024
Very professional and efficient staff member who gave regular updates throughout the day
16 December 2024
Helpful friendly polite staff
14 December 2024
Quick efficient and friendly
14 December 2024
Everything went well and too schedule
14 December 2024
As above
14 December 2024
Staff polite and helpful keeping me informed of progress
12 December 2024
Service was carried out whilst I waited and video report sent
12 December 2024
In general I like the cars but the service in store was efficient, polite and relaxing
11 December 2024
Work not undertaken
11 December 2024
From inital booking in the service to the actual service, the whole experience was seamless and efficient.
11 December 2024
Very friendly and helpful. Let me know the details of the recall and the service was very good, would happily return.
10 December 2024
I didn't have my car serviced, it was a request from the dealer to see a
10 December 2024
Unequivocally Craig Baker made the experience brilliant. Craig took the time to explain, answer questions and was very responsive. Probably one of the best Sales representatives within the area across other manufacturers.
10 December 2024
Everything as i expected
09 December 2024
Friendly & efficient.
09 December 2024
Work was high standard.
09 December 2024
I had to worry about nothing
08 December 2024
I am not keen on the centralised sytner booking system and would prefer to speak to the dealer staff i know
08 December 2024
Hayley my Service Advisor looked after me very well from start to finish.
07 December 2024
William sorted out the issue with the car , it took approximately half an hour but agreed that while I had tried to solve the issue I did not have the knowledge to do so.
07 December 2024
I've always been very happy with the service at Sytner Swansea. It is polite and efficient.
06 December 2024
Very easy going and time passed quickly..service waiting area was extremely busy but still managed to find a seat.
06 December 2024
So far it's just involved booking appointments
05 December 2024
yes good help from service booking person help set up B M W program for car
05 December 2024
Was told my car would be vacuumed and washed. Vacuum was very poor and the outside wasn't washed at all.
05 December 2024
Very professional
04 December 2024
The visit experience was relaxed, comfortable and pleasant.
04 December 2024
Please see previous question's answer
04 December 2024
Staff always put the customer first, even when there are issues.
04 December 2024
I was called in for a recall, but had other work done and was always kept informed on the progress.
04 December 2024
Car was called in for recall
03 December 2024
Friendly yet efficient communication as always.
02 December 2024
The courtesy car was very much appreciated
02 December 2024
Excellent customer service and facilities at Swansea. Great to have the ability to work remotely at Swansea.
02 December 2024
Small problem sorted with very little hassle
01 December 2024
Very satisfied
30 November 2024
Very kind and helpful and put me at ease. Explained everything to me and what to expect
29 November 2024
Excellent service
29 November 2024
Not satisfied with coolant explanation. Warning showed in vehicle but technician stated it could not be found on history - though stated the level was low (I had topped the level by 4 pints
28 November 2024
Air bag replaced after recall and car returned to me showroom cleaned punctually
28 November 2024
The service advisor Keiran Williams was excellent
28 November 2024
Very. They accommodated us at last minute.
27 November 2024
All went well as always.
27 November 2024
Although the repair took longer than expected I was kept informed and given the options for the work.
26 November 2024
they did not top up the windscreen wiper fluid - surely this is part of a service?
26 November 2024
Thank you to Haley on service reception and Justine on front reception. On arrival Justine and her colleague were really friendly and showed us to the waiting area until Haley was free to book our car in. We were offered a lift into Swansea as I car
26 November 2024
My car was recalled due to an issue. The young lady on the service desk that dealt with me was excellent. I was more than happy with the service I received.
26 November 2024
Car was repaired and serviced and cleaned to a high standard, please thank the person who cleaned my car
26 November 2024
Great service and very professional
25 November 2024
All fine much quicker than expected ! Only downside was couldn't get car washed in time but that was a small thing
25 November 2024
Because Chantelle Syaid is a 10 scoring lady - excellent customer service skills and highly efficient. Tells you everything you need to know and keeps you well informed.
25 November 2024
Little hiccup with the booking in date but all sorted..
25 November 2024
Compliments to Caitlyn who was courteous, knowledgeable and acted with great professionalism. Disappointed however that the vehicle is still awaiting its safety recall work to be carried out due to parts availability.
24 November 2024
No hassle job done
24 November 2024
Always excellent service
23 November 2024
No issues
23 November 2024
Really gone down hill from changing from Chris trainer to sytner
23 November 2024
Chantelle was very helpful and customer focussed
22 November 2024
I was told that it would take 2.5/3 hours to see to my car, they actually had it done in just under 2 hours. Very good service!!
21 November 2024
Always easy to deal with
21 November 2024
Helpful, friendly service.
21 November 2024
Good service
21 November 2024
The service advisor as they are aways very nice and helpful
20 November 2024
Friendly, good communication and professional
20 November 2024
Keiran Williams meet and great kept me updated and great customer service
20 November 2024
Very unprofessional, nothing but stressful! Lost sleep over it
20 November 2024
Although the service was done, you have amber lit the service document as mileage was late- this was due to your availability to service my car- feel that this is not right.
20 November 2024
Sytner seems to have improved since they first took over from Trainer.
20 November 2024
The service advisor video was excellent
19 November 2024
Always friendly and helpful
19 November 2024
All the staff at BMW Swansea look after you as soon as you walk through the doors
19 November 2024
Excellent staff and great service
19 November 2024
Again treated very professionally, the job was done swiftly on time. Received a courtesy call later in the day to make sure everything was ok ??
19 November 2024
Smooth process from booking the car in right through to leaving with a clean and healthy car
19 November 2024
Waiting area was good, nice facilities but took 3 hours, was advised it would be 2 hours
19 November 2024
Delay in getting car back
19 November 2024
Love that they send detailed little video clips explaining briefly what's been done and how the car is doing
19 November 2024
I like the video I get showing the safety checks carried out on my car.
18 November 2024
Work done on car was done in less time than forcast
18 November 2024
No issues experienced
18 November 2024
Car says it needs another service in 4900 miles. Given the choice - I'd have preferred to clear all the service items in one go.
18 November 2024
Booking and confirmation was easy, and the work go carried out with any any issues
18 November 2024
Professional staff but all stations lost on the radio needing resetting.
18 November 2024
A pleasure to visit. All staff polite, courteous and friendly
18 November 2024
Excellent service. The staff took time and explained the proplem i had with the car and repaired it to high standard.
17 November 2024
Easy to book service online. Video from Technician was very good. Staff were excellent.
16 November 2024
Really enjoyed the whole experience A1
15 November 2024
Quick and efficient
15 November 2024
Fault with car wasn't rectified and is now booked in for a second attempt.
14 November 2024
Always easy and accommodating
13 November 2024
Great customer service. Very happy
13 November 2024
Informed of the service at every stage of the process.
13 November 2024
Lovely welcome, great service at synter Swansea, hot drinks and a taxi to town, job completed and car cleaned in good time to be back on the road home.firsy class.??
12 November 2024
Car booked fr a two hr service while I waited On Sep 31. Thursday. . I drove 70 mls to get there. Price quoted £669. Please go ahead. Waited to be told sorry we don't have the parts after I waited fr 1 hr. Returned home. 70 mls.
12 November 2024
All jobs done and fairly quickly. Chloë was great and the service experience was good. A chance to talk about changing my car as well.
11 November 2024
From the initial greeting to completion - serivice delivery was excellent. My I complimentHayley especially - professional, personable and delivered what she said she would do
11 November 2024
I was kept informed by phone call at every step of the repair process
11 November 2024
Friendly polite staff
11 November 2024
Friendly staff & clean showroom.
11 November 2024
Sorted out all the problems and arranged a cover car via bmw assist
11 November 2024
Very satisfied with the work. Dropped it of and rang when ready
11 November 2024
Job completed in predicted time frame, and cleaned to a good standard
10 November 2024
was lied to in Feb-24 about rear brakes needing doing. Service Oct-24 showed rear brakes at 1.6mm - well above legal limit and the car has been used significantly in those 8 months. Dishonest and wrong, clearly trying to scam. Caitlin was lovely.
10 November 2024
Excellent communication regarding my required parts
10 November 2024
I have given five stars because I was given excellent service. My car was returned to me in showroom condition.
08 November 2024
The mechanic seemed very thorough which helped to have a nice peace of mind to ensure my car was in great condition overall
07 November 2024
The service was very reasonably priced & carried it the stated time frame.
07 November 2024
car sorted returned nice and clean
05 November 2024
Excellent from booking in to leaving after the work has been done.
05 November 2024
Still waiting on why my panoramic roof is not working
05 November 2024
Hayley and all of the service department very polite and pleasure to deal with. I would also like to mention the two ladies on the reception desk when coming in by the front door excellent.
05 November 2024
Always made to feel welcome and comfortable. Efficient and detailed communication.
04 November 2024
Efficient and friendly staff
04 November 2024
They did what they said they would do.
04 November 2024
Extremely delighted with experience.
03 November 2024
Too expensive for a brake fluid change
03 November 2024
Very happy with experience and service. Price is a little high for the work involved.
03 November 2024
We have a lot of personal problems at the moment and sorting this out helped us so much
02 November 2024
Good service from James Hill.
01 November 2024
very help full and kind
31 October 2024
Staff were good, but there was a lot of unrest. Looked as if the staff were used to it
31 October 2024
Top marks
30 October 2024
Good communication before, during and after the visit. The only small issue was the car being later than expected for the pick up. No complaints otherwise. All the staff were very good.
30 October 2024
Service found i needed a suspension link, which was delivered and fitted the same day, now thats great service.
30 October 2024
Greeted promptly at reception. Service manager very helpful throughout process. Car ready and cleaned on time.
30 October 2024
Clear communication and support. Excellent use of multimedia to support findings.
29 October 2024
Faultless
29 October 2024
freindly
28 October 2024
very satisfied with all aspects of the service
28 October 2024
They do not want to engage in addressing client concerns, but just respond with we did a good job. they completely dismiss your opinion. I could not contact the service advisor by phone as she was away from her desk.
28 October 2024
Very satisfied it was really good experience
28 October 2024
Good experience
28 October 2024
Your customer service on both visits I've had at syntner was absolutely fantastic , but especially from the two customer care agents who booked me in and provided the loan cars
28 October 2024
All was well with the service but the tyre dust caps hadn't been replaced.
28 October 2024
My service advisor was welcoming and professional
26 October 2024
It was hassle free
25 October 2024
Disappointed water leak was not covered under the approved warranty but the garage did a great job to rectify.
25 October 2024
Complete inclusion with out pressure
25 October 2024
She told me I looked like a professional bodybuilder which made my day as I'm not, I'm just an average gym goer
24 October 2024
Service light for what it went for to garage is still the same. I m not. Sure if the recall was performed properly. Seems like a lollipop was given to me.
24 October 2024
From the time I arrived the young lady who was dealing with my appointment was very helpful and that continued throughout my visit.
24 October 2024
CHANTELLE normally see to my servicing and she's always very helpful with any problems
23 October 2024
Although disappointed with the faults, I acknowledge this is no fault of the service team at Sytner Swansea. They did an excellent job in catering to my needs providing me a courtesy car on each visit. Caitlyn was excellent throughout.
22 October 2024
Dealt with my recent problem professionally
22 October 2024
Courteous and efficient.
22 October 2024
Caitlin was 'on the ball', she arranged the work so that I could have my car back in plenty of time for me to attend a meeting.
21 October 2024
Good. I got a loan car. My car was also cleaned. Received a gift bag. On the downside, the bolts holding the weather protector under the car haven't been replaced after the protector was put back on. Also, the gift bag was already open.
21 October 2024
All issues referred to on bringing the BMW in was referred to in the video .
20 October 2024
Excellent service car washed as well was impressed with the video of Ben Dunlop the service technician Servicing my car
20 October 2024
Professional. You know the job is done right
20 October 2024
Well looked after
19 October 2024
Chantelle was excellent and went the extra mile. Ian was extremely knowledgeable too. Great team.
19 October 2024
Car needs to come back in as has same fault
17 October 2024
Lovely, friendly, professional staff
17 October 2024
I find the staff very polite and helpful always willing to help
17 October 2024
It was a wheel sensors problem which took time to diagnose and fix. But after 6 days it was done!
17 October 2024
I was looked after by Caitlyn who was both professional, courteous and knowledge. Although my car was in longer I was informed at all stages Many thanks Caitlyn
17 October 2024
I received great customer service and am.pleased with the overall experience of dealing with BMW.
16 October 2024
Quick and efficient service
15 October 2024
Very Happy with the service I received as always from Sytner Swansea, although I must mention the price of OEM parts is eye watering.
15 October 2024
Can only repeat answer given to question 1.
15 October 2024
They are efficient and get the job done. They were very sympathetic to my car being stolen. Others high up in BMW need to learn how to give the fantastic customer service these people give in Swansea
15 October 2024
As above
15 October 2024
Lovely staff as always
15 October 2024
Very satisfied, I get very nervous when taking my car to the garage but 100% trust Sytner and don't have any worry at all.
14 October 2024
Fantastic customer care..
14 October 2024
No issues whatsoever
14 October 2024
Work completed and kept informed
14 October 2024
As above.. When I arrived on time at 8.15am there was a 20 min delay in being seen due to short staffing. I then had a rather odd message from someone called Cameron in the body shop asking if I wanted to pay £90 to repair some paintwork on the door
14 October 2024
my answer for this is in the top box not and not very helpful
14 October 2024
My replacement item was implemented under warranty so no issues here.
14 October 2024
Expensive but the service you receive is good
13 October 2024
I like the service they provide, recently had a recall it was quick and simple, bmw also gave me a free Goody bag with a bmw side bag, bmw flask and also bmw air fresheners I was over the moon.
13 October 2024
Left cover off the engine rubber was missing
13 October 2024
Good service , too expensive
13 October 2024
The work carried out was done very poor and customer service afterwards was shockingly bad. Car left garage with a worse issue than before.
12 October 2024
Every criteria met .
12 October 2024
Good quality service
11 October 2024
Couldn't fault the sevice received
10 October 2024
All work carried out as expected and good communication and support from all the staff.
10 October 2024
Brought the car for an MOT IT was done in good time and the car had a health check .
09 October 2024
Easy to arrange. Kept me informed. Turnaround was quicker than I expected.
08 October 2024
Special thanks to Catlin Russel and Chantel on the Customer Service Desk Always kind and helpful
08 October 2024
Everything was very professional, the only problem I had was that I was told I could pick up the car at 3:45 but wasn't ready for over an hour later . Apparently a car had broken down blocking it in . Otherwise very happy
08 October 2024
A bit of a mix up with the loan vehicle, but they couldn't do enough to assist me in getting me to my meeting
07 October 2024
Excellent service, bmw has always been my favorite and brand of cars and I have and will always recommend people to choose bmw.
07 October 2024
customer discount applied to full service (which I was able to easily book via the app!) plenty of refreshments on offer while I waited, James was fantastic even walking me to my car and offering assistance with the pram on leaving
07 October 2024
They would have had 5 stars if they returned phone calls in a timely manner
07 October 2024
See above
06 October 2024
Problem sorted very quickly and personnel very courteous especially Keirian Williams on reception.
06 October 2024
Did exactly what was promised
06 October 2024
Very helpful advisors technicans
06 October 2024
All went smoothly
06 October 2024
Over the last 10 years I bought a car from Sytner and always had my cars serviced with you. I'm very disappointed in way I have been treated by BMW and particularly Sytner Swansea. Which has put me off buying a BMW in future and using Sytner.
05 October 2024
Service from sytner was brilliant
05 October 2024
Greeted and dealt with in a timely fashion and a thorough explanation was provided.
04 October 2024
I was dealt with politely and efficiently. The issue with my vehicle was resolved to my satisfaction.
02 October 2024
Great customer service.
02 October 2024
Helpful, friendly staff at the centre, good facilities while waiting, and MOT completed despite booking problem meaning they hadn't really a slot for me.
01 October 2024
Information was relayed from the initial inspection in very good time and options available to me were made clear and concise.
01 October 2024
James Hill provided a thoughtful service by anticipating every need before it was voiced, ensuring a seamless and caring experience.
01 October 2024
Staff kept me me updated with the service
01 October 2024
Vergood
01 October 2024
Very professional and diligent l.
30 September 2024
Friendly staff and good facilities
30 September 2024
Yet again I have taken the car in for a service or work to be done and there has been nothing wrong with it when I left it with the service department and then something has gone wrong.
30 September 2024
The staff at Swansea are very polite and helpful, my car was serviced, fault rectified and returned to me on time.
30 September 2024
25 minutes delay from receptionist greeting to servicing discussion with agent.
30 September 2024
Always treated with respect
30 September 2024
Highly satisfied from the moment i arrived at the centre to when I left I was kept informed as to when the car would be ready and there was plenty of refreshments available to pass the time away
29 September 2024
I feel no standards were maintained on my visit.As this is my first BMW and my first service. The billing section was not so professional in handling customers and a £5 car wash is better your free car wash.
29 September 2024
Efficient
29 September 2024
Couldn't fault Sytner Swansea, they went above and beyond what they needed to do.
29 September 2024
Given a estimated time
29 September 2024
Thank you for undergoing the warranty work on my vehicle only issue has now been resolved.
29 September 2024
Regular updates, car very well looked after
28 September 2024
On arrival greeted and dealt with by an efficent receptionist,got a call to inform the fault was done. Service engineer explained everything to me as to they had done. The car was also valeted.
28 September 2024
Kept informed through out of the progress of my safety recall
28 September 2024
James Hill kept me informed and updated of the progress on the work required throughout the time the car was being repaired and was very courteous when handing the car back and explained the work that had been undertaken.
26 September 2024
Car was recovered to Sytner Swansea and they arranged all necessary repairs, keeping me fully informed.
26 September 2024
Greeted on arrival faultless service
24 September 2024
Very courteous and helpful. Simon kept me informed about my vehicle at all times . All the staff were so helpful
24 September 2024
Easy relaxed experience
24 September 2024
Completely satisfied
18 December 2024
The ease of making an appointment was helpful,but what mostly impressed was the friendliness and expert advice of the sales executive. The process of completing the sales contract was also rather straightforward.