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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
541 ratings and 256 comments received in the last 90 days.
11 November 2024
If I could split the score I would, the sales experience from Catrin is a strong 5. I specified the blue Msport brakes, but on pickup the car didn't have them fitted, it seems the option was omitted during the ordering process. Thus it scores a 2.
05 November 2024
The experience of purchasing a new 1 Series was an enjoyable one due to Kieran being knowledgeable and able to answer any questions regarding the vehicle and sale process. All staff at the centre were welcoming, overall a fantastic dealership.
04 November 2024
Car is excellent and Will went through all the controls etc and followed up to make sure all ok too.
04 November 2024
Whole process went very smoothly.
04 November 2024
Wil was very polite and nothing was too much trouble.
04 November 2024
Keiran always explained everything thoroughly and would always get back to me if I left a message. The service was excellent.
31 October 2024
A superb service - as always!
25 October 2024
Always a warm welcome, knowledgeable staff
15 October 2024
Good price for my car as part/ex from good salesmen
13 October 2024
Staff were very patient and helpful, well beyond my expectations
12 October 2024
I was disappointed with the delay in the car but I understand this can happen. Richard kept me informed at all times, apologised for the inconvenience, even provided me with a car for the weekend which allowed me to go and see my son in England.
03 October 2024
Friendly and helpful sales person
03 October 2024
Sytner Swansea were most helpful in every way. We dealt with Kieran Brannigan who provided excellent service in a totally professional and courteous manner. We were totally satisfied with our experience.
01 October 2024
Lewis took the time to discuss my requirements pre-purchase and took me through the controls before I drove away.
24 September 2024
Excellent customer service
20 September 2024
The sales advisor Kieran from BMW sytner Swansea gave us an introduction to the vehicle and helped me with getting acclimated to an automatic vehicle the vehicle was in the showroom which was a cool experience the BMW sweets were also a nice touch
18 September 2024
As above
12 September 2024
It was very easy
12 September 2024
Everyone was very helpful and professional
05 September 2024
Catrin guided me through the purchase from start to finish. She was excellent at her job and made the process really smooth.
23 August 2024
I work a busy schedule and Will even stayed late to ensure the Handover was done thoroughly. So I had all info on how to use my new car.
23 August 2024
William was wonderful really helpful always followed up on things, very friendly and knowledgeable his customer services was fantastic would recommend
20 August 2024
Lewis was brilliant, helpful from start to finish
13 November 2024
Great customer service. Very happy
13 November 2024
Informed of the service at every stage of the process.
13 November 2024
Lovely welcome, great service at synter Swansea, hot drinks and a taxi to town, job completed and car cleaned in good time to be back on the road home.firsy class.??
12 November 2024
Car booked fr a two hr service while I waited On Sep 31. Thursday. . I drove 70 mls to get there. Price quoted £669. Please go ahead. Waited to be told sorry we don't have the parts after I waited fr 1 hr. Returned home. 70 mls.
12 November 2024
All jobs done and fairly quickly. Chloë was great and the service experience was good. A chance to talk about changing my car as well.
11 November 2024
From the initial greeting to completion - serivice delivery was excellent. My I complimentHayley especially - professional, personable and delivered what she said she would do
11 November 2024
Job completed in predicted time frame, and cleaned to a good standard
11 November 2024
Friendly polite staff
11 November 2024
Friendly staff & clean showroom.
11 November 2024
Sorted out all the problems and arranged a cover car via bmw assist
11 November 2024
I was kept informed by phone call at every step of the repair process
11 November 2024
Very satisfied with the work. Dropped it of and rang when ready
10 November 2024
I have given five stars because I was given excellent service. My car was returned to me in showroom condition.
10 November 2024
Excellent communication regarding my required parts
10 November 2024
was lied to in Feb-24 about rear brakes needing doing. Service Oct-24 showed rear brakes at 1.6mm - well above legal limit and the car has been used significantly in those 8 months. Dishonest and wrong, clearly trying to scam. Caitlin was lovely.
08 November 2024
The mechanic seemed very thorough which helped to have a nice peace of mind to ensure my car was in great condition overall
07 November 2024
car sorted returned nice and clean
07 November 2024
The service was very reasonably priced & carried it the stated time frame.
05 November 2024
Still waiting on why my panoramic roof is not working
05 November 2024
Always made to feel welcome and comfortable. Efficient and detailed communication.
05 November 2024
Excellent from booking in to leaving after the work has been done.
05 November 2024
Hayley and all of the service department very polite and pleasure to deal with. I would also like to mention the two ladies on the reception desk when coming in by the front door excellent.
04 November 2024
Efficient and friendly staff
04 November 2024
They did what they said they would do.
04 November 2024
Extremely delighted with experience.
03 November 2024
Too expensive for a brake fluid change
03 November 2024
Very happy with experience and service. Price is a little high for the work involved.
03 November 2024
We have a lot of personal problems at the moment and sorting this out helped us so much
02 November 2024
Good service from James Hill.
01 November 2024
very help full and kind
31 October 2024
Top marks
31 October 2024
Staff were good, but there was a lot of unrest. Looked as if the staff were used to it
30 October 2024
Service found i needed a suspension link, which was delivered and fitted the same day, now thats great service.
30 October 2024
Good communication before, during and after the visit. The only small issue was the car being later than expected for the pick up. No complaints otherwise. All the staff were very good.
30 October 2024
Clear communication and support. Excellent use of multimedia to support findings.
30 October 2024
Greeted promptly at reception. Service manager very helpful throughout process. Car ready and cleaned on time.
29 October 2024
freindly
29 October 2024
Faultless
28 October 2024
Your customer service on both visits I've had at syntner was absolutely fantastic , but especially from the two customer care agents who booked me in and provided the loan cars
28 October 2024
Good experience
28 October 2024
Very satisfied it was really good experience
28 October 2024
They do not want to engage in addressing client concerns, but just respond with we did a good job. they completely dismiss your opinion. I could not contact the service advisor by phone as she was away from her desk.
28 October 2024
very satisfied with all aspects of the service
28 October 2024
My service advisor was welcoming and professional
28 October 2024
All was well with the service but the tyre dust caps hadn't been replaced.
26 October 2024
It was hassle free
25 October 2024
She told me I looked like a professional bodybuilder which made my day as I'm not, I'm just an average gym goer
25 October 2024
Disappointed water leak was not covered under the approved warranty but the garage did a great job to rectify.
25 October 2024
Complete inclusion with out pressure
24 October 2024
CHANTELLE normally see to my servicing and she's always very helpful with any problems
24 October 2024
From the time I arrived the young lady who was dealing with my appointment was very helpful and that continued throughout my visit.
24 October 2024
Service light for what it went for to garage is still the same. I m not. Sure if the recall was performed properly. Seems like a lollipop was given to me.
23 October 2024
Although disappointed with the faults, I acknowledge this is no fault of the service team at Sytner Swansea. They did an excellent job in catering to my needs providing me a courtesy car on each visit. Caitlyn was excellent throughout.
22 October 2024
Courteous and efficient.
22 October 2024
Dealt with my recent problem professionally
22 October 2024
Caitlin was 'on the ball', she arranged the work so that I could have my car back in plenty of time for me to attend a meeting.
21 October 2024
All issues referred to on bringing the BMW in was referred to in the video .
21 October 2024
Good. I got a loan car. My car was also cleaned. Received a gift bag. On the downside, the bolts holding the weather protector under the car haven't been replaced after the protector was put back on. Also, the gift bag was already open.
20 October 2024
Well looked after
20 October 2024
Excellent service car washed as well was impressed with the video of Ben Dunlop the service technician Servicing my car
20 October 2024
Professional. You know the job is done right
19 October 2024
Chantelle was excellent and went the extra mile. Ian was extremely knowledgeable too. Great team.
19 October 2024
Car needs to come back in as has same fault
17 October 2024
I find the staff very polite and helpful always willing to help
17 October 2024
It was a wheel sensors problem which took time to diagnose and fix. But after 6 days it was done!
17 October 2024
I was looked after by Caitlyn who was both professional, courteous and knowledge. Although my car was in longer I was informed at all stages Many thanks Caitlyn
17 October 2024
I received great customer service and am.pleased with the overall experience of dealing with BMW.
17 October 2024
Lovely, friendly, professional staff
16 October 2024
Quick and efficient service
15 October 2024
Lovely staff as always
15 October 2024
Very Happy with the service I received as always from Sytner Swansea, although I must mention the price of OEM parts is eye watering.
15 October 2024
Very satisfied, I get very nervous when taking my car to the garage but 100% trust Sytner and don't have any worry at all.
15 October 2024
As above
15 October 2024
They are efficient and get the job done. They were very sympathetic to my car being stolen. Others high up in BMW need to learn how to give the fantastic customer service these people give in Swansea
15 October 2024
Can only repeat answer given to question 1.
14 October 2024
My replacement item was implemented under warranty so no issues here.
14 October 2024
Expensive but the service you receive is good
14 October 2024
my answer for this is in the top box not and not very helpful
14 October 2024
Work completed and kept informed
14 October 2024
No issues whatsoever
14 October 2024
Fantastic customer care..
14 October 2024
As above.. When I arrived on time at 8.15am there was a 20 min delay in being seen due to short staffing. I then had a rather odd message from someone called Cameron in the body shop asking if I wanted to pay £90 to repair some paintwork on the door
13 October 2024
The work carried out was done very poor and customer service afterwards was shockingly bad. Car left garage with a worse issue than before.
13 October 2024
Good service , too expensive
13 October 2024
Left cover off the engine rubber was missing
13 October 2024
I like the service they provide, recently had a recall it was quick and simple, bmw also gave me a free Goody bag with a bmw side bag, bmw flask and also bmw air fresheners I was over the moon.
12 October 2024
Every criteria met .
12 October 2024
Good quality service
11 October 2024
Couldn't fault the sevice received
10 October 2024
Brought the car for an MOT IT was done in good time and the car had a health check .
10 October 2024
All work carried out as expected and good communication and support from all the staff.
09 October 2024
Easy to arrange. Kept me informed. Turnaround was quicker than I expected.
08 October 2024
Special thanks to Catlin Russel and Chantel on the Customer Service Desk Always kind and helpful
08 October 2024
Everything was very professional, the only problem I had was that I was told I could pick up the car at 3:45 but wasn't ready for over an hour later . Apparently a car had broken down blocking it in . Otherwise very happy
08 October 2024
A bit of a mix up with the loan vehicle, but they couldn't do enough to assist me in getting me to my meeting
07 October 2024
See above
07 October 2024
customer discount applied to full service (which I was able to easily book via the app!) plenty of refreshments on offer while I waited, James was fantastic even walking me to my car and offering assistance with the pram on leaving
07 October 2024
They would have had 5 stars if they returned phone calls in a timely manner
07 October 2024
Excellent service, bmw has always been my favorite and brand of cars and I have and will always recommend people to choose bmw.
06 October 2024
Over the last 10 years I bought a car from Sytner and always had my cars serviced with you. I'm very disappointed in way I have been treated by BMW and particularly Sytner Swansea. Which has put me off buying a BMW in future and using Sytner.
06 October 2024
Did exactly what was promised
06 October 2024
All went smoothly
06 October 2024
Very helpful advisors technicans
06 October 2024
Problem sorted very quickly and personnel very courteous especially Keirian Williams on reception.
05 October 2024
Service from sytner was brilliant
05 October 2024
Greeted and dealt with in a timely fashion and a thorough explanation was provided.
04 October 2024
I was dealt with politely and efficiently. The issue with my vehicle was resolved to my satisfaction.
02 October 2024
Great customer service.
02 October 2024
Helpful, friendly staff at the centre, good facilities while waiting, and MOT completed despite booking problem meaning they hadn't really a slot for me.
01 October 2024
Information was relayed from the initial inspection in very good time and options available to me were made clear and concise.
01 October 2024
James Hill provided a thoughtful service by anticipating every need before it was voiced, ensuring a seamless and caring experience.
01 October 2024
Staff kept me me updated with the service
01 October 2024
Vergood
01 October 2024
Very professional and diligent l.
30 September 2024
Always treated with respect
30 September 2024
25 minutes delay from receptionist greeting to servicing discussion with agent.
30 September 2024
Highly satisfied from the moment i arrived at the centre to when I left I was kept informed as to when the car would be ready and there was plenty of refreshments available to pass the time away
30 September 2024
Yet again I have taken the car in for a service or work to be done and there has been nothing wrong with it when I left it with the service department and then something has gone wrong.
30 September 2024
Friendly staff and good facilities
30 September 2024
The staff at Swansea are very polite and helpful, my car was serviced, fault rectified and returned to me on time.
29 September 2024
Regular updates, car very well looked after
29 September 2024
Couldn't fault Sytner Swansea, they went above and beyond what they needed to do.
29 September 2024
Efficient
29 September 2024
I feel no standards were maintained on my visit.As this is my first BMW and my first service. The billing section was not so professional in handling customers and a £5 car wash is better your free car wash.
29 September 2024
Thank you for undergoing the warranty work on my vehicle only issue has now been resolved.
29 September 2024
Given a estimated time
28 September 2024
James Hill kept me informed and updated of the progress on the work required throughout the time the car was being repaired and was very courteous when handing the car back and explained the work that had been undertaken.
28 September 2024
On arrival greeted and dealt with by an efficent receptionist,got a call to inform the fault was done. Service engineer explained everything to me as to they had done. The car was also valeted.
28 September 2024
Kept informed through out of the progress of my safety recall
26 September 2024
Greeted on arrival faultless service
26 September 2024
Car was recovered to Sytner Swansea and they arranged all necessary repairs, keeping me fully informed.
24 September 2024
Completely satisfied
24 September 2024
Easy relaxed experience
24 September 2024
Very courteous and helpful. Simon kept me informed about my vehicle at all times . All the staff were so helpful
23 September 2024
They were very informative and did everything they said they would do.
23 September 2024
Overall timing was OK but: - Written MOT report said that I needed 4 new tyres - luckily the video came through it said that 2 of the tyres were over 4mm - so only 2 tyres! Your service rep said he could get them at £202 each but they cost £230 each!
23 September 2024
There were obviously lots of bookings on the day so the check and collection times were slightly off, car was cleaned inside but no time to finish the outside clean
23 September 2024
Work carried out quickly and efficiently
23 September 2024
I was very satisfied with the service Sytner Swansea provided as I was left knowing that I will definitely be bringing my vehicle back here for a service and maybe more. From the minute I walked in I was greeted with smiles and all through out.
22 September 2024
Helpful friendly staff who keep me informed.
22 September 2024
Fantastic staff. Everyone is always very helpful..
22 September 2024
Again fabulous staff
22 September 2024
Electric charging problem on our iX1 speedily diagnosed & rectified while we were still in Wales before returning on time to Surrey.
22 September 2024
No fuss Video walk round of really good
22 September 2024
Totally unhelpful staff dont care what problems you have and seem cold. Had asked to speak to a manager as usual they were unavailable but the request was made for a call back and im still waiting
21 September 2024
See above comments.
21 September 2024
Very helpful
20 September 2024
Chloe kept me in the loop with any updates and understood my frustration due to only having the car for one day. Chloe is very professional and does her job with a smile on her face, which does make a difference.
19 September 2024
Excellent service advisor - Caitlin More expensive than previously Quality of vehicle handback - seat cover still on, seat in max position parked on a slope, dash cam disconnected and not reconnected.
19 September 2024
Chloe was an absolute pleasure to deal with and a credit to BMW, exceptional customer service and support. Chloe kept me updated throughout the process.
19 September 2024
Attended garage on time 10:30 but was not allocated to service adviser. Waited further 15 mins but still not allocated. I reported to reception again and was checked in by receptionist. Car did not move into service bay until 12:05 and cont...
18 September 2024
Cooperative staff ??
18 September 2024
Emergency recall for exhaust gas in cabin. Very good response from Hayley and garage team.
18 September 2024
As above and cost. Also booked service on app which booked wrong service.
17 September 2024
Service and reception excellent always kept informed.
17 September 2024
Service was carried out while I waited, car was completed in a very quick timeframe Nice facility clean and tiday.
17 September 2024
Friendly staff
17 September 2024
Chloe was helpful and courteous.
16 September 2024
My car feels brand new!
16 September 2024
I was expecting simply an MOT but ended up paying £300 for part of a service I was told I needed. Having said that, all worked smoothly.
16 September 2024
Excellent service
16 September 2024
Everything was done as expected and to time scale
16 September 2024
The service was first class
16 September 2024
Very helpful, did exactly what was needed in good time, no hassle
15 September 2024
My Wife dealt with you, she said the service was excellent
15 September 2024
Polite and very helpfull staff,made my visit a pleasure,very easy to deal with.
15 September 2024
I'm satisfied.
15 September 2024
My car has refused to update its software for some time. (A problem that I brought up with staff, not what I took the car in for). They were very helpful and promised to update it when I call back in for an MOT shortly. Let's see if they remember!
15 September 2024
Car was cleaned with very good inspection and was kept up to date with everything
14 September 2024
Chloe was very courteous & helpful & kept me informed about the situation of repair being carried out on my vehicle on a daily basis.
14 September 2024
Because I was satisfied
14 September 2024
Everything was dealt with smoothly and swiftly
14 September 2024
Quick and responsive
12 September 2024
Service received from Swansea staff was great especially James Hill who was looking after myself and my car. He was polite, kept in touch and very nice. He's a credit to the dealership. Would wish to deal with him on any future occasions.
12 September 2024
Staff member went above and beyond posting item out promply
12 September 2024
Excellent
11 September 2024
It was a full service, a good job done and the health check was 100% ok, though some excess engine oil drips were not cleaned up and the acoustic cover was not fully clipped back on, just two small issues,thus the 4.7, but all is well, no problems.??
11 September 2024
Great customer service, all the staff were very polite and friendly which is quite rare these days.
11 September 2024
Although didn't reply to messages left
10 September 2024
Video of car condition is a real help.
10 September 2024
Brilliant customer service support and very knowledgeable and very professional
10 September 2024
Nothing negative to say. I liked the on-line service updates and I had total confidence that everything was being done to the correct standard
09 September 2024
Very good communication
09 September 2024
It was for a recall. Good that BMW look after you no matter how old your car is.
09 September 2024
I was attended to by Chantelle Said first class service.
09 September 2024
Very professional and efficient
09 September 2024
Once the initial upsets were over getting the car to you, everything was really good. Well done here
09 September 2024
I had good service and assistance
08 September 2024
Good aftersales
08 September 2024
Keiran was brilliant, friendly and professional and very helpful
08 September 2024
Parking was abmissmal! Customer carparking were taken up with cars for sale.
07 September 2024
I haven't long purchased our X3 , older F25 model etc and I asked for a printout of the vehicles extensive full BMW dealer service record etc if possible. This was supplied when I picked the car up after its recall work was complete
07 September 2024
Emergency appointment to replace headlight bulb was fitted in at short notice.
05 September 2024
Very easy to arrange
04 September 2024
Staff very attentive despite being ridiculously busy. Impressed by the fact that on my return late afternoon the meet and greet receptionist actually remembered my name and that she had served me a latte earlier. Alles war ausgezeichnet.
03 September 2024
Kept informed throughout
03 September 2024
Excellent experience there at Sytner Swansea very welcomed as soon as I walked in
03 September 2024
Kieran was lovely, knowledgable and helpful
02 September 2024
Very satisfied.
01 September 2024
Everyone knowing exactly what to do.
01 September 2024
I was made welcome, and the "recall" procedure was completed much quicker than my expectation. I am currently awaiting a written confirmation of my upgrade for my vehicle's history records.
01 September 2024
Work completed in a timely manner
01 September 2024
Nice experience. Very clean and well stocked waiting area.
01 September 2024
Kept up to date and in showroom coffee and snack are the best!
31 August 2024
Caitlin made sure that k had my car by the time I needed it for an appt despite being booked in all day I appreciated this
30 August 2024
Prompt and informative
30 August 2024
Brought my vehicle in for a recall. The staff were very helpful and friendly and the work was completed in good time.
29 August 2024
from walking in the door at reception to meeting the member of staff that looked after my vehicle you feel in very safe hands
29 August 2024
Feels like someone is always trying to get money out of me.
29 August 2024
job completed in time given & kept informed
28 August 2024
Very satisfied, car came back clean and on time
28 August 2024
Everyone I encountered was polite and helpful, especially the lady on the coordination desk and the gentleman who explained the function of some of the controls on the dashboard of my car. Small criticism the complementary car wash and clean was poor
27 August 2024
Excellent facilities and service whilst at dealership.
27 August 2024
Service carried out to my complete satisfaction below the estimated cost. I was able to collect within 4 hours of drop-off. The car was returned in showroom condition. Well done to all at Sytner, Swansea.
26 August 2024
Courteous and welcoming.
26 August 2024
Every thing was done. The car came back clean Everything on time
26 August 2024
Professional and great service at hospitality cafe in Swansea
25 August 2024
Customer service was good, however, will need to be booked in again once a courtesy car is available to try to find and fix the main problem (loss of power/speed) as well as the boot. Hopefully this will be reasonably soon
25 August 2024
Completely satisfied. seen to on time, car ready for pick up on time , kept updated of work - staff polite, friendly and professional.
25 August 2024
No complaints.
24 August 2024
Good support service and excellent communication prior and after service
24 August 2024
Went in for break fluid service, ended up buying an X5
24 August 2024
Friendly staff and service completed in a timely manner
24 August 2024
From first enquiry to completion all went to plan and budget
24 August 2024
Caitlyn and Morgan were excellent, I was kept inform by Caitlyn all the time my car was in,(3days) for major work , it was a pleasure to meet Caitlyn who is a asset to Synter
22 August 2024
Chantel was lovely on the reception desk
22 August 2024
Very responsive and quick to help
21 August 2024
Excellent service, Kaitlin was really pleasant and helpful throughout.
21 August 2024
Fantastic all done professionally
21 August 2024
Staff completed the work on time and kept informed of the progress
21 August 2024
Chantelle was very professional and attentive throughout the service period.
20 August 2024
Video very good cover all aspecks
11 November 2024
Faultless from start to finish.