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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
282 ratings and 151 comments received in the last 90 days.
18 August 2025
Very friendly, helpful and professional staff
15 August 2025
I received regular updates on the car, from the manufacture to delivery. Catrin made every step, from choosing the car to driving it home smooth, professional and enjoyable.
31 July 2025
Well i saw cat and she was extremely professional and understanding
31 July 2025
Great staff - friendly, welcoming and helpful throughout
29 July 2025
Very slick and smooth handover. Everything was explained in good detail.
28 July 2025
From the moment we walked through the door we were looked after with our every need, our salesman Chris kept us up to date with every step of the purchase, we couldn't have had a better experience, thank you so much.
24 July 2025
Catrin always kept me up to date throughout and we arranged a delivery time around my work schedule. Other staff around the store were very friendly and they all wished me a happy new car day when I arrived
20 July 2025
Handover was very smooth.
08 July 2025
Very enjoyable experience
03 July 2025
Plenty of hot chocolate and Welsh cakes !! From the greeting at reception to the selling of the car excellent service
15 June 2025
All done quickly and professionally
10 June 2025
Catrin has been excellent! Very accommodating to my needs and she has been great at communicating and giving assistance when needed.
03 June 2025
Very pleased overall, again Catrin completely looked after me taking the time to explain everything about the new car.
21 August 2025
The cost is a negative. Also the service light hasn't been turned off again and flashes up continuously. Does the is mewn I need to schedule a day off to visit the garage to have this manually corrected or can it be done remotely?
21 August 2025
Everybody was corteous and nothing was too much trouble. I was there for some time and managed to complete work. I didn't take advantage of the snacks available but was a lovely gesture
20 August 2025
Excellent dealership, would recommend using
19 August 2025
Good communication from the service department
19 August 2025
Charlotte was lively and helpful.
18 August 2025
Due to unclear billing and subsequent discussion and follow up email.
17 August 2025
Very prompt service
17 August 2025
I ended up only having an MOT, as the issue i had with a windscreen washer had resolved itself. Your staff were excellent. Polite, engaging & knowledgeable. They made just enough 'fuss' to make me feel valued. Thank you
14 August 2025
Everything explained clearly,looked after from the moment I entered the showroom
14 August 2025
Good facilities for customers to wait in.
13 August 2025
I received excellent service from Sytner Swansea.. Chantelle Syaid in particular was brilliant! I especially like the new WhatsApp method of communication for updates on progress etc. this works so much better than trying to contact via phone call.
12 August 2025
Easy to book in. Kept informed and problem fixed.
12 August 2025
Couldn't have asked anymore from the team at bmw
12 August 2025
Service was very good on both occasions I have visited recently.
11 August 2025
Always had great service at Sytner Swansea.
11 August 2025
Excellent professional service
11 August 2025
Always treated professionally
10 August 2025
Warm welcome lovely staff
09 August 2025
On arrival , attention was good , but concerned to discover car was not registered as ' booked in ' , despite the receipt of text confirming date and time , several days prior ( as normal ) .
09 August 2025
as always everything was done very well
08 August 2025
Excellent facilities and helpful staff. The only negative for me is the need to travel there and difficulty in getting home if I need to leave the car for a longer period.
06 August 2025
No complaints
06 August 2025
Friendly greeting when entering the building. Friendly and efficient service advisor, explaining the work and timescales. Top notch waiting area.
06 August 2025
Caitlin was very understanding of my situation and ensured the recall was completed in record time and I was able to return home some distance away .
05 August 2025
Standards are always high from drop off to pick up, kept informed throughout service
05 August 2025
Well looked after by Caitlyn on service reception
04 August 2025
Bit of a delay returning the car.
04 August 2025
James in the service department was really helpful in keeping me updated etc with the service.
04 August 2025
Kept informed through out process.
03 August 2025
Comfortable waiting area
03 August 2025
The only reason I gave a 3 was that they knew what the problem was when the car was booked in, but hadn't ordered the part and now I have to re-book another visit as a nurse I have to use my annual leave if I am unable to swap shifts, inconvenient
03 August 2025
Helpful
02 August 2025
Staff were attentive and helpful, kept me informed and made me very comfortable while at the showroom.
02 August 2025
Made to feel welcome
02 August 2025
Same answer as guestion 1
01 August 2025
I was helped and given somewhere to sit as soon as I walked in
31 July 2025
Great interaction from dropmoff to pick up!
31 July 2025
I wasn't sure if it would be possible to get it all fixed and good to go in time for me to travel home. But they smashed it in short notice and it really helped.
30 July 2025
Only one issue is that they kept on sending a tex with my sons name
29 July 2025
Customer service staff tried to be as helpful as possible but the technicians have no respect for customers cars
29 July 2025
Excellent experience
29 July 2025
The service agent was nice and the facilities were good however the state of my car on collection was disappointing!!!! Oil marks on both sides, had either had oily hands on it or someone leaned on it with oily hands!!
28 July 2025
Good service
27 July 2025
Excellent customer service
27 July 2025
I was told it would only take 2hrs to look at the job and I was told when I arrived it would take all day mmmm
25 July 2025
Quick and efficient
25 July 2025
Service was conducted quickly and thoroughly
25 July 2025
Thi is my second car from your Swansea dealership, I have been treated with respect and courtesy on both occasions.
24 July 2025
As above
21 July 2025
Fast service friendly
21 July 2025
Good efficient service
21 July 2025
Car was returned to me on the time stated with all work completed
20 July 2025
The Sytner team were excellent, Kieren did his job very well especially
19 July 2025
Did what was requested.
16 July 2025
They go out of their way to make sure everything is fine
14 July 2025
Very smooth process
13 July 2025
The work carried was satisfactory, the staff were friendly and helpful. It's just the distance having to travel.
13 July 2025
Friendly servicing department, nice visitor facilities.
09 July 2025
Poor communication
09 July 2025
Unfortunately, the brake discs for my booking never arrived, and I was only informed 25 minutes before my scheduled appointment-apparently due to the parts department notifying my service advisor too late. Chloe did try to source some but had no luck
09 July 2025
Kept me up to date and informed of the work carried out
09 July 2025
No very happy again getting passed from person to person and no one seems bothered to reply
08 July 2025
Great, friendly service and frequent updates
06 July 2025
Got the warranty sorted that had not been completed correctly with original bmw garage.
06 July 2025
Completely satisfied with my experience at Sytner service department. Was dealt with by a polite and knowledgeable person in Keiran.
06 July 2025
Clear communication and service
05 July 2025
Quick
05 July 2025
Very satisfied with all adpects. We were dealt with by Connor who was excellent and treated us with respect and friendliness.
05 July 2025
Helpful staff, car in fine condition
04 July 2025
Really good and much better than some rival brands JLR and Mercedes.
02 July 2025
From the moment you walk in to Sytner and your greeted to the coffee/ waiting area you feel valued and you know service matters. I am always treated the same whether it's a call back or it's a general thing.
02 July 2025
All went as promised
02 July 2025
The work was carried out on the two separate car recalls and cars cleaned complementary.
01 July 2025
Staff were all great to deal with
30 June 2025
In the service I requested a complementary car wash and a fuel additive for £7.99 which was not done. Even though the car was kept in sytner swansea for a day over the expected service delivery time.
30 June 2025
Service completed efficiently within the time span quoted.
26 June 2025
They're organised and efficient.
26 June 2025
Greeted by name as soon as I arrived, good facilities while waiting, car finished in good time
26 June 2025
Friendly staff and excellent service. Thank you.
26 June 2025
I was kept informed and believe that the dealership gave the best service it could provide.
26 June 2025
Guaranteed a good safe service.
26 June 2025
Very good experience with no problems
26 June 2025
Hayley made sure I was kept up to date with all of the proceedings of my vehicle and also took care of the extentions of my courtesy car as needed and made sure I was always fully aware of what was happening. Very kind and courteous.
26 June 2025
Very thorough in every way.
26 June 2025
I went in as a result of a second recall but we not interested in even giving me an insight in to a different problem I have
26 June 2025
The car come backstop me the same say day and I've now booked it backbone for further work.
26 June 2025
Again very good to deal with.
25 June 2025
Always welcome and nothing too much trouble
24 June 2025
See above
23 June 2025
Friendly staff, nice environment to wait in
23 June 2025
The vehicle was booked in and all went smoothly.
23 June 2025
Staff were not able to explain things clearly or justify extortionate costs I had also asked in advance to have my car appraised and I had to chase this on the day
22 June 2025
Again James made everything so easy, and his customer service is second to none. He is the benchmark for customer service. Many should aspire to be at that standard. I would give James a million start out of the 5 you have for this question.
21 June 2025
Pleased to see Kelly again who is first class
21 June 2025
Work completed satisfactorily; kept up to date with vehicle parts requiring repair or replacement in near future.
21 June 2025
I haven't visited your office recently
21 June 2025
Repairs properly explained
21 June 2025
Complete professionalism. No hanging around. Concerns were noted and attention given to all that was discussed. Super follow up.
21 June 2025
Always kept in touch
19 June 2025
The Efficiency of the staff is brilliant
19 June 2025
Efficient service
19 June 2025
Difficult to answer because the delay I experienced was excessive (days). However the staff did their best to be helpful
18 June 2025
Satisfaction
17 June 2025
Explained in a manner I understood of any issues or parts required.
17 June 2025
Staff are really friendly
16 June 2025
Excellent customer service. Albeit still expensive.
16 June 2025
Clear and well uptodate process.
16 June 2025
Although booked in and checked in advance, the booking in on site was slow due to advisor being busy. Or else it was a 5star
16 June 2025
I was looked after and kept up to date regarding how long it was going to take to repair my car.
16 June 2025
Like the video of the work
16 June 2025
Just excellent service
16 June 2025
As above
15 June 2025
Customer service staff are friendly and explain what is happening in a clear and concise way.
14 June 2025
Although I was without my car for 29 days owing in part to the dealership being busy and the necessity to order spare parts, I was assured the work being carried out would rectify the problem which it has and hopefully there will be no further issue.
14 June 2025
good service on time and hire car was available which was fantastic
11 June 2025
Sytner Swansea always give good customer service
10 June 2025
Top work, fast!
10 June 2025
I regard Sytner as much better than Dick Lovett my local dealer but on this occasion they were not up to their usual standard.
10 June 2025
Chantelle was friendly. efficient and professional. She kept me updated at each step and extended my courtesy care to allow repairs to be completed immediately following my diagnostic. Great service.
10 June 2025
Originally the vehicle went in for service and mot on 19/3. It had to go back in soon after for an oil service - why couldn't everything be done at the same time - no courtesy car available until 10/7 very inconvenient for Joseph and house staff
09 June 2025
I have been to Synter Swansea three times for repair and services each time offered a complimentary wash and vac and various reasons never done. Last time requested on App, spoke to customer service rep but not done as Wash day being reconstructed.
09 June 2025
Because my expectations were met.
08 June 2025
Already given.
08 June 2025
Excellent service Very customer friendly would highly recommend.
08 June 2025
Very professional with excellent customer service. Kept me completely informed about everything.
07 June 2025
Charged £160 for a service that didn't resolve an issue. Had to rebook without any guarantee £160, £320 etc will cure the issue. What do I do sign a blank cheque for a car that has only covered 24000 miles and this is the 2nd time it has happened
06 June 2025
As above and information passed on with clarity.
03 June 2025
As above.
03 June 2025
From dropping the car off to collection ran very smoothly. We were kept updated with the progress of our car periodically and sent a text to say completion was due and also a payment link so we could pay before collecting to speed up the process
03 June 2025
Clear communication, timely response to queries. Great customer service by Chantelle.
02 June 2025
Staff were great. Wash/hoover station was out of order. Funny that this was the case when I had a service on my last vehicle??
02 June 2025
Kieran was good. The only issue was having turned up 5 mins early at 8.10am Kieran my designated assistant was tied up with another customer so I was asked to wait despite 3 other assistants being free? After 10 mins I asked to be checked in and was
02 June 2025
Well looked after
02 June 2025
Good customer service and quality of work. Disappointing however the lack of a car wash was not mentioned at the time of booking the service as opposed to when I turned up
02 June 2025
Very patience staff , good service
02 June 2025
Friendly staff
02 June 2025
Everything required was accomplished effectively and efficiently and useful detailed information provided.
21 August 2025
Very good customer service