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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
303 ratings and 186 comments received in the last 90 days.
03 July 2025
Plenty of hot chocolate and Welsh cakes !! From the greeting at reception to the selling of the car excellent service
15 June 2025
All done quickly and professionally
10 June 2025
Catrin has been excellent! Very accommodating to my needs and she has been great at communicating and giving assistance when needed.
03 June 2025
Very pleased overall, again Catrin completely looked after me taking the time to explain everything about the new car.
28 May 2025
Despite the length of the supply chain Catrin Lewis kept in touch regularly with progress updates.
27 May 2025
As above and a very nice electric car
22 May 2025
Updated me every now and then, and its been delivered early as I was expected
20 May 2025
Very satisfied.
20 May 2025
Really satisfied with the whole process and everyone involved
12 May 2025
As mentioned above, our experience with purchasing our latest car was great. Catrin kept us updated on the car delivery date and did a great job handing over my car.
06 May 2025
The whole experience was excellent.
06 May 2025
I had outstanding service from Nick Hughes and Kieran.
01 May 2025
Very smooth and supportive handover process was also excellent and Kieran was very supportive.
23 April 2025
The ordering process was very efficient and things were clearly explained. We were kept informed of the build and expected delivery
19 April 2025
All aspects well managed.
09 July 2025
Poor communication
09 July 2025
Unfortunately, the brake discs for my booking never arrived, and I was only informed 25 minutes before my scheduled appointment-apparently due to the parts department notifying my service advisor too late. Chloe did try to source some but had no luck
09 July 2025
Kept me up to date and informed of the work carried out
09 July 2025
No very happy again getting passed from person to person and no one seems bothered to reply
08 July 2025
Great, friendly service and frequent updates
06 July 2025
Got the warranty sorted that had not been completed correctly with original bmw garage.
06 July 2025
Completely satisfied with my experience at Sytner service department. Was dealt with by a polite and knowledgeable person in Keiran.
06 July 2025
Clear communication and service
05 July 2025
Very satisfied with all adpects. We were dealt with by Connor who was excellent and treated us with respect and friendliness.
05 July 2025
Quick
05 July 2025
Helpful staff, car in fine condition
04 July 2025
Really good and much better than some rival brands JLR and Mercedes.
02 July 2025
All went as promised
02 July 2025
The work was carried out on the two separate car recalls and cars cleaned complementary.
02 July 2025
From the moment you walk in to Sytner and your greeted to the coffee/ waiting area you feel valued and you know service matters. I am always treated the same whether it's a call back or it's a general thing.
01 July 2025
Staff were all great to deal with
30 June 2025
In the service I requested a complementary car wash and a fuel additive for £7.99 which was not done. Even though the car was kept in sytner swansea for a day over the expected service delivery time.
30 June 2025
Service completed efficiently within the time span quoted.
26 June 2025
They're organised and efficient.
26 June 2025
Greeted by name as soon as I arrived, good facilities while waiting, car finished in good time
26 June 2025
Friendly staff and excellent service. Thank you.
26 June 2025
I was kept informed and believe that the dealership gave the best service it could provide.
26 June 2025
Guaranteed a good safe service.
26 June 2025
Very good experience with no problems
26 June 2025
Hayley made sure I was kept up to date with all of the proceedings of my vehicle and also took care of the extentions of my courtesy car as needed and made sure I was always fully aware of what was happening. Very kind and courteous.
26 June 2025
Very thorough in every way.
26 June 2025
I went in as a result of a second recall but we not interested in even giving me an insight in to a different problem I have
26 June 2025
The car come backstop me the same say day and I've now booked it backbone for further work.
26 June 2025
Again very good to deal with.
25 June 2025
Always welcome and nothing too much trouble
24 June 2025
See above
23 June 2025
Friendly staff, nice environment to wait in
23 June 2025
The vehicle was booked in and all went smoothly.
23 June 2025
Staff were not able to explain things clearly or justify extortionate costs I had also asked in advance to have my car appraised and I had to chase this on the day
22 June 2025
Again James made everything so easy, and his customer service is second to none. He is the benchmark for customer service. Many should aspire to be at that standard. I would give James a million start out of the 5 you have for this question.
21 June 2025
Pleased to see Kelly again who is first class
21 June 2025
Work completed satisfactorily; kept up to date with vehicle parts requiring repair or replacement in near future.
21 June 2025
I haven't visited your office recently
21 June 2025
Repairs properly explained
21 June 2025
Complete professionalism. No hanging around. Concerns were noted and attention given to all that was discussed. Super follow up.
21 June 2025
Always kept in touch
19 June 2025
The Efficiency of the staff is brilliant
19 June 2025
Efficient service
19 June 2025
Difficult to answer because the delay I experienced was excessive (days). However the staff did their best to be helpful
18 June 2025
Satisfaction
17 June 2025
Explained in a manner I understood of any issues or parts required.
17 June 2025
Staff are really friendly
16 June 2025
Excellent customer service. Albeit still expensive.
16 June 2025
Clear and well uptodate process.
16 June 2025
Although booked in and checked in advance, the booking in on site was slow due to advisor being busy. Or else it was a 5star
16 June 2025
I was looked after and kept up to date regarding how long it was going to take to repair my car.
16 June 2025
Like the video of the work
16 June 2025
Just excellent service
16 June 2025
As above
15 June 2025
Customer service staff are friendly and explain what is happening in a clear and concise way.
14 June 2025
Although I was without my car for 29 days owing in part to the dealership being busy and the necessity to order spare parts, I was assured the work being carried out would rectify the problem which it has and hopefully there will be no further issue.
14 June 2025
good service on time and hire car was available which was fantastic
11 June 2025
Sytner Swansea always give good customer service
10 June 2025
Top work, fast!
10 June 2025
I regard Sytner as much better than Dick Lovett my local dealer but on this occasion they were not up to their usual standard.
10 June 2025
Chantelle was friendly. efficient and professional. She kept me updated at each step and extended my courtesy care to allow repairs to be completed immediately following my diagnostic. Great service.
10 June 2025
Originally the vehicle went in for service and mot on 19/3. It had to go back in soon after for an oil service - why couldn't everything be done at the same time - no courtesy car available until 10/7 very inconvenient for Joseph and house staff
09 June 2025
I have been to Synter Swansea three times for repair and services each time offered a complimentary wash and vac and various reasons never done. Last time requested on App, spoke to customer service rep but not done as Wash day being reconstructed.
09 June 2025
Because my expectations were met.
08 June 2025
Already given.
08 June 2025
Excellent service Very customer friendly would highly recommend.
08 June 2025
Very professional with excellent customer service. Kept me completely informed about everything.
07 June 2025
Charged £160 for a service that didn't resolve an issue. Had to rebook without any guarantee £160, £320 etc will cure the issue. What do I do sign a blank cheque for a car that has only covered 24000 miles and this is the 2nd time it has happened
06 June 2025
As above and information passed on with clarity.
03 June 2025
As above.
03 June 2025
From dropping the car off to collection ran very smoothly. We were kept updated with the progress of our car periodically and sent a text to say completion was due and also a payment link so we could pay before collecting to speed up the process
03 June 2025
Clear communication, timely response to queries. Great customer service by Chantelle.
02 June 2025
Staff were great. Wash/hoover station was out of order. Funny that this was the case when I had a service on my last vehicle??
02 June 2025
Kieran was good. The only issue was having turned up 5 mins early at 8.10am Kieran my designated assistant was tied up with another customer so I was asked to wait despite 3 other assistants being free? After 10 mins I asked to be checked in and was
02 June 2025
Well looked after
02 June 2025
Good customer service and quality of work. Disappointing however the lack of a car wash was not mentioned at the time of booking the service as opposed to when I turned up
02 June 2025
Very patience staff , good service
02 June 2025
Friendly staff
02 June 2025
Everything required was accomplished effectively and efficiently and useful detailed information provided.
29 May 2025
Quick service but they were unable to offer car washing
29 May 2025
Mot completed in good time
29 May 2025
Same as above
28 May 2025
They claimed their cleaning bay was "out of service" when I asked why the car wouldn't be cleaned and vacuumed as part of the service. No discount though if course.
28 May 2025
Friendly staff and kept me updated throughout the day regarding the service
27 May 2025
car in on time and out on time. Normally would have car cleaned but told service not available
27 May 2025
Staff were good, coffee was good and they gave me a quite desk to do some work on my laptop.
26 May 2025
I was not there long,
26 May 2025
I liked the coffee and biscuits.
25 May 2025
Friends and efficient.
25 May 2025
Nice seating area and coffee
24 May 2025
Efficient service, polite and welcoming staff who are helpful and keep you i formed if progress.
24 May 2025
Great customer service.
23 May 2025
I live a long way away so have had to get my break pads done elsewhere once. I have been to yourselves for everything else. Find it very frustrating that every time I turn on car it just says service due 05/2025 and I am now stuck with that
22 May 2025
Service was excellent. Only reason for 4 starts was I felt that a query I raised about updating the software so my phone would connect to the car went unresolved. But I didn't follow up further, and have remedied myself by installing new a screen
21 May 2025
The service was very good.
20 May 2025
My experience with Chantell was great, one screw was left out of the under carriage and Chantelle quicky dealt with this and called me back. I will be asking for Chantell and or kelly next time.
20 May 2025
Car was expected and seen immediately. The problem involved replacement parts so booked in for repair and curtesy car organised.
20 May 2025
Good service by the team at Swansea
19 May 2025
All staff i met were very friendly and helpful
19 May 2025
As above
19 May 2025
the person who dealt with my service Chantelle was so polite, engaging and friendly, made me feel welcome and nothing was too much trouble for her.
19 May 2025
Being kept informed on problems that had arisen with advice on solutions.
17 May 2025
Very.
17 May 2025
Not really happy with this visit at all, we had the front and rear pads changed and both front callipers have damage which is unsightly due to them being blue! We also had faults with the sensor s , which we paid for to be diagnosed but not fixed
17 May 2025
Kept informed throughout, video was brilliant.
17 May 2025
Friendly staff, nice waiting area
17 May 2025
I was disappointed with my experience at Sytner Swansea. Despite raising concerns about a noise from the braking system, my issue was dismissed, and there was no effort to investigate further. Follow-up was lacking, and the problem has since worsened
16 May 2025
Work carried out as described and in time
15 May 2025
Chantelle kept me well updated and was polite and friendly when checking in/collecting my keys.
14 May 2025
Easy all the way
13 May 2025
Again the staff are great
12 May 2025
Great service and comms as usual from Sytner.
11 May 2025
Really good job on my M3 Touring and great customer service. Chantelle really stood out and kept me updated on progress.
11 May 2025
Welcoming staff. Efficiency of Staff.
08 May 2025
As above
08 May 2025
Very professional!
07 May 2025
Timely services and great ambience
07 May 2025
I had three different expected duration of service and total lack of consistency of information I felt I was treated as an after thought rather than with respect
07 May 2025
following the oil service I was told that I needed new wiper blades, and that there were some on sale if I wanted to order them. I went ahead and ordered them, only to then be told that the order had been cancelled without my knowledge.
06 May 2025
As above, always polite and courteous and great at what they do
06 May 2025
Very satisfied except for price
06 May 2025
Cleaned the car well . Sort it out routine service and fixed a problem with rear seat .
06 May 2025
Kieran and Ian I dealt with couldn't help you enough very professional Kept me updated with the process of my car Very impressed
06 May 2025
As already said customer service team are good and polite, still awaiting a fix on vehicle, the one thing that never happened was the car wasn't cleaned on picking it up even though I was told it would be, it was pretty filthy to be honest
05 May 2025
Chantelle was amazing & nothing was to much trouble she was , happy friendly & kind
05 May 2025
Car was seen and returned to me quickly. Chloe kept me in the picture
05 May 2025
For the above reasons.
04 May 2025
Superb
04 May 2025
As above
04 May 2025
Please see previous answer.
04 May 2025
Kieran showed a great professionalism and helped way beyond his job role. Was always very pleasant and had a friendly and welcoming smile.
03 May 2025
Respect n good service
03 May 2025
Friendly reception staff. Complementary vehicle safety inspection. Lack of courtesy car an issue for me, given distance to service centre.
03 May 2025
Received video analysis update on vehicle Car booked in and seen to as promised
02 May 2025
All ok
02 May 2025
They were extremely helpful at all times.
01 May 2025
Kept informed and updated to the end
01 May 2025
Kelly Halsam provided fantastic service
01 May 2025
Great service. And nice that they clean the car!
01 May 2025
Very satisfied with service I received.
01 May 2025
No reasons to complain except that the person who drove the car had dirty boots on foot prints left on the floor.Dont they use protectors any more?
30 April 2025
All expectations are always surpassed.
30 April 2025
Treated like a customer should be, greeted by a friendly face and would I like any refreshments.
30 April 2025
Again I was kept informed with my car, only thing I was disappointed In was that I wasn't offered a courtesy car while mine was being looked at
29 April 2025
as above
29 April 2025
On time, kept informed, all done well.
29 April 2025
As above
29 April 2025
As answered in 1
29 April 2025
As above.
28 April 2025
Kieran listened to my explanation of the problem and arranged for a Technician to accompany me for a demonstration of the problem, and saw it through to resolution with clear communication throughout.
27 April 2025
Fantastic customer service as always
27 April 2025
As above.
26 April 2025
We were made welcome as soon as we arrived at your garage and showroom. There were refreshments whilst we waited and a friendly atmosphere given by everyone working there.
25 April 2025
See above
25 April 2025
Very good service
23 April 2025
Professional service
21 April 2025
Not at all confident in the quality of your work. It's not what you may expect from owning a BMW.
21 April 2025
Excellent service
21 April 2025
Great communication by Caitlyn keeping me fully updated with progress on my vehicle.
21 April 2025
Really satisfied with the customer service
21 April 2025
Very satisfied
20 April 2025
Simple and easy to book, drop off and collect. Courtesy car provided.
20 April 2025
The team are great. Chloe was helpful and kept me informed as to what was going on.
18 April 2025
Great customer service is worth 5 stars. Price isn't.
18 April 2025
As above very happy with whole visit.
17 April 2025
Staff all polite and professional.
17 April 2025
See above
17 April 2025
As above.
16 April 2025
Did everything that was asked. Good communication
16 April 2025
I have given the score as 4 stars as this is the score which most likely represents the satisfaction of the service I received at Sytner Swansea during my recent visit, which was for a recall.
08 July 2025
Very enjoyable experience